Return and Refund Policy

At Seasonoflawn, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer an easy return process. Please read the details below, including the return window, eligible products, and exceptions.

Standard Return Policy

  • Return Window: We offer a 7-day return window starting from the date you receive the product. If you’re not satisfied, simply initiate a return within 7 days for a full refund or store credits.
  • Refund Process:
    • Once the return is received and inspected, refunds will be processed within 7 business days for prepaid orders.
    • For COD orders, refunds will be issued as store credits.
  • Return Process: To initiate a return, contact us at care@seasonsoflawn.com. We will arrange for a pickup within 4 business days, and the product will undergo a quality check once returned to our warehouse (this may take 2 business days).

Exceptions to the Return Policy

While we offer a generous return window, there are certain exceptions:

  1. Non-returnable Products:
    • Personalized items (customized or made-to-order products) cannot be returned or refunded, unless damaged or defective.
    • Perishable goods, such as items with limited shelf life, are not eligible for returns.
    • Opened or used products cannot be returned for hygiene and safety reasons unless they are defective.
  2. Condition of Returned Products: All returns must be in new, unused, and resellable condition. If the item is damaged or shows signs of use, it may not qualify for a refund.

Refund Eligibility

  • Refunds will be issued only for the product price. Shipping, handling, and COD charges are non-refundable unless the order is lost or undelivered.
  • Lost or Undelivered Orders: If the product is lost in transit or not delivered to your location, we will refund the full order amount, including any shipping charges, if applicable.

How to Cancel an Order

If you wish to cancel your order, please contact us within 6 hours of placing the order. Orders shipped immediately after purchase cannot be canceled.

Refund Timelines and Payment Methods

  • Prepaid Orders: Refunds will be processed within 7 business days after the product passes the quality check.
  • COD Orders: Refunds for COD orders will be provided as store credits within 7 business days.

Note: Refund processing times may vary depending on your payment method and bank policies. Please check your bank statement or contact your payment provider for updates on the status of your refund.

Important Notes:

  • Return Exceptions: Some items are non-returnable, such as personalized, perishable, or used products. Please refer to the product page for specific information.
  • Bank Processing: Refund times for credit or debit card payments depend on your bank’s processing time. Please allow additional time for the refund to reflect.